PRIVACY POLICY

Last Updated: June 9, 2026

5 Star Moving LLC ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website.

1. Information We Collect

Information You Provide:

  • Name, phone number, email address, and moving details submitted through our contact form

  • Any additional information you choose to provide in communications with us

Information Automatically Collected:

  • IP address, browser type, device information, and pages visited

  • Cookies and similar tracking technologies

  • Website usage data through Google Analytics

2. How We Use Your Information

We use your information to:

  • Respond to your moving quote requests and inquiries

  • Provide customer service and support

  • Improve our website and services

  • Analyze website traffic and user behavior

  • Send you information about our services (only if you opt in)

3. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

  • Remember your preferences

  • Understand how you use our website

  • Improve website functionality

You can disable cookies in your browser settings, though some website features may not function properly.

4. Google Analytics

We use Google Analytics to collect information about website usage. Google Analytics uses cookies to track:

  • Number of visitors

  • Pages viewed

  • Time spent on site

  • Geographic location (general area, not specific address)

Google Analytics data is anonymized and does not personally identify you. For more information, visit Google's Privacy Policy at https://policies.google.com/privacy

5. How We Protect Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no internet transmission is 100% secure.

6. Information Sharing

We do NOT sell, trade, or rent your personal information to third parties. We may share information only:

  • With service providers who assist us in operating our business (e.g., email services, SMS providers)

  • When required by law or to protect our legal rights

  • With your explicit consent

7. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information

  • Opt out of marketing communications

  • Disable cookies through your browser settings

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

9. Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect information from children under 13 years of age.

10. Contact Form Data Retention

Information submitted through our contact form is retained for the purpose of providing moving services and customer support. We keep this information only as long as necessary to fulfill these purposes.

SMS Terms & Conditions

1. SMS Consent Communication
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications
If you have consented to receive text messages from 5 Star Movers LLC, you may receive messages related to the following specific examples:

  • Appointment reminders

  • Follow-up messages  

  • Update or reminder

3. Message Frequency
Message frequency may vary. You may receive up to 10 SMS messages per week regarding your appointments or account status.

4. Potential Fees for SMS Messaging
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method
You may opt in to receive SMS messages from 5 Star Movers LLC in the following ways:

  • By submitting an online form

  • By providing verbal consent during a recorded or documented telephone call or in-person meeting.

6. Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7. Help:
Help: If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (301) 357-0581.

8. Standard Messaging Disclosures:

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
5 Star Moving LLC
Phone: (301) 357-0581
Hours: Monday - Friday, 8:00 AM - 5:00 PM

Consent

By using our website, you consent to this Privacy Policy and our collection and use of information as described.